Shipping Policy

Shipping Methods

We ship through trusted courier partners. Delivery timelines vary by location:

• UK deliveries: 1–5 business days

• International deliveries: 7–21 business days

Shipping Fees

Shipping fees are calculated at checkout based on destination and package weight.

Tracking

Once shipped, customers receive a tracking number via email or SMS.

Customs & Duties

International customers are responsible for any customs fees, import duties, or taxes imposed by their country.

Lost or Delayed Packages

Jay’s Atelier is not responsible for delays caused by couriers or customs. Lost packages will be investigated with the courier before any resolution is offered.